Privacy

My Will Online is sensitive to your concerns about how we use the personal information we collect from you through My Will Online's website. My Will Online takes your privacy seriously, and has implemented this privacy policy and internal policies and practices to keep your personal and financial information secure. The Privacy Policy covers My Will Online's treatment of the personally identifiable information collected when you use this website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. By using the My Will Online web website, you accept the terms of this Privacy Policy. If you have questions or concerns about the Privacy Policy, please contact customer service on 1300 650 083 or via the contact page.

What Information Do We Collect From Our Customers?

Traffic data. My Will Online may collect a variety of visitor data such as IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, and date/time stamps. The My Will Online internal servers and software automatically recognise user data. No personally identifiable information is collected in this process. The website may use user data to compile traffic data about the types of visitors who use the website at specific intervals.

We may use traffic data to analyse website traffic, but this information is not examined for personally identifiable information. We may also use traffic data to diagnose problems with our server, administer our website, or display content according to your preferences.

Cookies. My Will Online may use the standard cookie feature of major browser applications and third-party providers, or employ internally developed cookies and tracking codes, that allow My Will Online to store a small piece of data on a visitor's computer, or any other device a visitor uses to access this website, about his or her visit to the website. My Will Online does not capture personally identifiable information in cookies or use cookies to mine personally identifiable information. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may not be able to use our website effectively.

Personal Information. My Will Online requires each customer to provide us with personal information to access and use My Will Online products and services. Personally identifiable information is captured only when a visitor accesses the website, or speaks on the phone with a My Will Online employee, and willingly discloses that information. This disclosure may occur when a visitor registers with the website, engages in transactions, or contacts customer service.

Personally identifiable information includes: (i) “Contact data” (such as your name, address, city, state, post code, phone number, and email address); (ii) “Financial data” (such as your credit card number, expiration date, and verification code or bank account information); (iii) “Demographic data” (such as your post code and sex); and (iv) other “Personal data” which is used in the creation of legal documents on this website..

We may collect the information of 3rd party individuals as necessary, such as to ask our customers to indicate beneficiaries of a will, executors of a will and others as required to be used in the legal documents produced on this website. My Will Online uses this information for the sole purpose of administering its services for our customers, and does not use such information for any other reason.

Testimonials and Reviews. We display personal testimonials of satisfied customers received through email surveys. We ask for your specific consent as part of the survey. If you wish to update or delete your testimonial, you can contact us via our contact page or telephone on 1300 650 083. We also display customer reviews. If you provide a review that we display and wish to update or delete it, you can also contact us via our contact page or telephone on 1300 650 083.

Calls/Electronic Communications. In the regular course of our business, My Will Online may monitor and record phone conversations or email communications between you and My Will Online employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from My Will Online, you may unsubscribe from our mailing list on any of the emails we send.

How Do We Use the Information We Collect and Do We Share the Information We Receive?

We use information we collect from the website to communicate with you, process your orders, facilitate your transactions with our third-party marketing partners, and inform you of offers and discounts. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the website for maintenance.

Opting Out. We send promotional emails and newsletters from time to time to users who have registered on the website and to those who have opted in to receive such emails. Generally, you may not opt-out of service-related or transactional communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by contacting customer service on 1300 650 083 or via our contact page. However, you can opt-out of promotional communications by following the unsubscribe instructions in any communication or via our contact page.

We share customer information with third parties only as follows:

Order Processing. My Will Online, sometimes with the assistance of a third party or My Will Online subsidiary, may use your personally identifiable information to process your payment through merchant account services, and to generate the products and services you order. Your contact data may be used to follow up with you on transactions you initiate through the website, respond to inquiries made through the website, inform you of changes to the website, and send you additional information about My Will Online and its products and services.

Third Party Marketing. We do not provide personally identifiable information to third parties for marketing purposes.

Required by Law. We may disclose your personal information: as required by law, such as in response to a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.

Visitor Demographics. Contact data and traffic data are used to gather general statistics about our customers and visitors. We may use demographic data to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.

Partner and Affiliate Tracking. Our partners and affiliates, including Google Analytics, may use cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. This means that these partners and affiliates may show our ads on websites across the Internet based upon your previous visits to our website. Together with our partners and affiliates, we may use these cookies and web beacons to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to your visits to our website.

Other Transfers. We may share personally identifiable information and other data with businesses controlling, controlled by, or under common control with My Will Online. If My Will Online is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer personally identifiable information and other data in connection with the associated transactions.

Bankruptcy. In the event of a My Will Online bankruptcy, insolvency, reorganisation, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used. If such an event occurs, your personally identifiable information may be treated like any other My Will Online asset and sold, transferred, or shared with third parties, or used in ways not contemplated or permitted under this Privacy Policy. In this case, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Links

Third-Party Websites. My Will Online may maintain links to other websites and other websites may maintain links to My Will Online's website. This Privacy Policy applies only to My Will Online's website and not to other websites accessible from My Will Online or that you use to access My Will Online, each of which may have privacy policies different from this privacy policy. If you visit other websites, My Will Online is not responsible for the privacy practices or content of those websites. It is your responsibility to review the privacy policies of other websites to confirm that you understand and agree with them.

Social Media Widgets. Our website includes social media features, such as the Facebook “like” button and widgets, such as the “Share this” button or interactive mini-programs that run on our website. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Accessing and Changing Your Account

User access to and ability to update personally identifiable information. You may visit your personal account profile at any time by clicking on the Update Details link when logged in to the website. Through Update Details page, you may review and update your contact data. If you no longer desire our services, or if you want to remove your personally identifiable information from the My Will Online website, you may permanently delete your account and all or your personal information by clicking the “Permanently Delete My Account” link at the bottom of the Update Details page.

Data Retention. At minimum, we will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How Secure Is the Personal Information We Collect?

Our Commitment to data security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and personal information are transmitted by secure servers (SSL). Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the My Will Online website, or through the use of our services, and you provide this information at your own risk. ACCORDINGLY, WE DISCLAIM LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE, APPLICATIONS, AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.

IF YOU BELIEVE YOUR PRIVACY HAS BEEN BREACHED THROUGH USE OF OUR WEBSITE, APPLICATIONS, OR OTHER SERVICES PLEASE CONTACT US IMMEDIATELY ON 1300 650 083.

Enforcement. We periodically review this Privacy Policy and our compliance with it to verify that both are accurate. We encourage you to contact us with any concerns, and we will investigate and attempt to resolve any complaints and disputes about our privacy practices.

Changes to this Policy. We may update this privacy policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

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My Will Online Australia - ABN 12 916 391 937

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